Deleting your account

Sign in, open Account, and scroll to Delete my account. Type your email address into the confirmation box and choose Delete forever. The same screen is in the web app and in the Android and iOS apps.

Deletion happens the moment you confirm. There is no queue, no cooling-off window and no undo, so take the export first if you want a copy: Account, Your data, Export my data (JSON).

We cannot restore a deleted account, and neither can you. Signing up again with the same email address gives you a new, empty account, not your old one back. Your teammates cannot recover it for you either.

Your personal record goes entirely: your name, your email address, your avatar, your password, any Google sign-in you had connected, and every session, so you are signed out everywhere at once.

So does everything that is only yours: your private tasks (the personal list on My Work that nobody else can see), your voice captures and their transcripts, your logged time, your notification preferences and history, your morning briefs, and the device registrations that let us send you push notifications.

Meetings you recorded go with you, along with their transcripts, summaries and speaker names, because a recording belongs to the person who made it. If you want a recording gone sooner than that, you can delete the audio from the meeting itself at any time and keep only the notes.

A workspace you solely own, with no other members left in it, is deleted too, and everything in it goes with it: projects, tasks, comments, labels, scorecards and reports.

If you were part of a workspace that other people still use, the work you did there stays with that workspace, with your name taken off it. Tasks you created, comments you wrote and scorecard entries you logged remain readable to the team; the attribution is anonymised, so what is left is the work, not the person. A team’s record of its own projects should not develop holes because somebody left, and your colleagues cannot consent on your behalf to keeping your name on it either.

The activity log is kept for the same reason and in the same shape. It is append-only history, the scorecards and the weekly narrative are computed from it, and after deletion its entries no longer point at any person.

Billing records are kept where the law requires it. If a workspace has paid us, the payment notifications and the invoice trail behind them are retained for as long as South African tax and company law says we must keep them. Those records carry the payer’s name and email address, and we cannot delete them on request while that obligation runs.

Deletion stops and tells you so. Hand ownership to someone else first, in that workspace’s Settings, Members, using “Make owner”, then delete your account. This is deliberate: nobody should be able to erase a working team by closing their own account.

If you would rather the whole workspace went, an owner can delete it from that workspace’s settings. That removes it for everyone in it, not only for you.

Email joseph@underbridges.co.za from the address on the account, with the words “delete my account” in the subject line, and we will do it for you. We answer within one working day, South African hours. We may ask you one or two questions to be sure the request is really yours, because the alternative is that anyone can close your account by writing us a letter.

If you have lost access to the email address itself, say so and tell us the workspace name; we will find another way to establish that the account is yours before we touch it.

Privacy and POPIA sets out what we hold, who else processes it, and the rest of your rights. Support is where to go for anything else.